Reference

Legal Terms That Protect Your Account

At g14, our legal framework is written in plain language so you know exactly what applies to your account, your data and your use of the platform where…

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g14 Legal Terms That Protect Your Account
LEGAL CONTACT PATHS

Reach Our Policy and Compliance Team

If you have questions about how these terms apply to your account, need to exercise a data right or want to flag a compliance concern, we have three direct channels available. Our team handles legal and policy queries separately from general support so your request reaches the right desk without delay.

Team online

Email — Legal Desk

Send your query to our dedicated legal address and we will respond within two business days. Include your account reference so we can locate your records and address your concern precisely.

Live Chat — Policy Queue

Start a chat session and select the Policy or Legal option from the menu. An agent with access to compliance documentation will handle your query in real time during standard support hours.

Formal Written Request

For data access, correction or deletion requests under applicable Indian data protection rules, submit a written request through your account dashboard. We acknowledge receipt and complete the process within the statutory period.

DATA AND ACCOUNT SECURITY

How We Handle Your Data at Every Step

Security and transparency sit at the core of how g14 manages account data. We use encryption in transit and at rest, apply access controls to limit who can view account records, and…

Data Collection Scope

We collect your name, contact details, payment identifiers and transaction records — only what is needed to run your account, process UPI or PhonePe payments and verify identity as required by applicable rules.

Cookie Usage

Our site uses session cookies to keep you logged in and analytics cookies to understand which pages load slowest. You can manage cookie preferences through the consent banner or your browser settings at any time.

Account Security Measures

Passwords are hashed using industry-standard algorithms and never stored in plain text. We also support two-factor authentication on login and flag unusual access attempts — such as a new device or unrecognised location — for your review.

Retention and Deletion

Account records are kept for the period required by applicable financial and regulatory rules. Once that period expires, we delete or anonymise the data. You can request early deletion of non-mandatory data via the formal written request channel.

Who to Contact for Data Rights

Our data protection contact is reachable at the legal email address listed on this page. Requests for access, correction or portability of your personal data are processed within the timeframes set by applicable Indian data law.

Requesting Changes to Your Record

Log in to your account, navigate to the Profile section and submit a change request directly. For corrections that require document verification — such as a name update — attach a scan of the relevant ID and we process it within five working days.

Legal and Policy Questions from Our Users

These are the questions we receive most often about how our legal terms, privacy practices and account policies work in practice. If you cannot find what you need here, reach out through one of the contact paths in the section above.

Access depends on whether local law in your state or region permits participation. Check the terms applicable to your location; where local law allows it, you can open an account and use the full platform including UPI deposits.

We collect your name, email address, mobile number and payment identifiers such as your UPI handle or Paytm-linked number. We do not collect more than what is needed to operate and verify your account under applicable rules.

We retain financial and identity records for the period mandated by applicable Indian financial regulations. Non-mandatory data — such as browsing preferences — is deleted sooner. You can request a breakdown of what is held and for how long.

Submit a formal data access request through your account dashboard or email our legal desk with your account reference. We acknowledge within 48 hours and provide the data package within the period set by applicable data protection law.

Yes. Use the Profile section in your account for straightforward corrections. For deletion requests, submit through the written request channel. We process corrections within five working days and deletions within the statutory period where law permits.

Payment flows through PhonePe, Paytm and UPI use encrypted connections. We do not store full card or wallet credentials on our servers; tokenised references are kept only as long as needed for dispute resolution and regulatory compliance.

We review our terms whenever relevant Indian legislation is updated. If a change affects how the platform operates for you, we notify you via the email address on your account before the new terms take effect, giving you time to review them.

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