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How g14 Handles Your Personal Data

At g14, we are clear about what personal data we collect from your account, how we store it, and what rights you hold over it.

Data collected at registrationUPI & Paytm transaction recordsCookie usage explainedYour right to access or delete dataDirect contact for privacy requests

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What Data We Collect and Why

g14 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with g14, we collect the details you provide at registration — name, email address, mobile number, and date of birth — along with the payment method details needed to process deposits and withdrawals via UPI, Paytm, or PhonePe. We also record

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session activity, device identifiers, and IP addresses for security and fraud-prevention purposes. Transaction logs tied to your UPI or PhonePe payments are retained for the period required under applicable Indian financial regulations. We do not sell your personal data to third parties. Data is shared only
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with our payment processors, identity-verification partners, and regulatory bodies when required by law. Your data is stored on servers with encryption at rest and in transit. Access to your account is protected by password and, where enabled, two-factor authentication. Eligibility to use our platform and the
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scope of applicable data rights depend on local law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Email Privacy Team

Send a written request to our dedicated privacy email address. We acknowledge all data requests within 48 hours and aim to resolve them fully within 14 calendar days of receipt.

Live Chat Support

Our live chat agents are available around the clock and can log a formal privacy request on your behalf, escalating it directly to the data team with your account reference attached.

In-Account Request Form

Log in to your g14 account, head to the Account Settings section, and submit a privacy request form. This method links your request automatically to your verified account record.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Every step of our data handling is designed so that your personal and payment details stay within a controlled environment.

Data Collection at Registration

We collect only the fields needed to verify your identity and process payments. Optional profile fields are clearly marked so you know what is required versus what is voluntary when completing your account setup.

Cookie Usage on Our Platform

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences via the consent banner displayed on your first visit to g14.

Payment Data and UPI Records

UPI, Paytm, and PhonePe transaction IDs are logged against your account for dispute resolution and financial record-keeping. We do not store full card numbers; tokenised references provided by the payment gateway are what we hold.

Account Security Practices

Passwords are stored as salted hashes — never in plain text. We prompt you to update your password if our systems detect unusual login activity, and two-factor authentication is available for an extra layer of account protection.

Data Retention and Deletion

Account data is retained for as long as your account is active and for the legally required period afterwards. Once that window closes, personal identifiers are deleted or anonymised from our live systems on a scheduled basis.

Requesting Changes to Your Data

You can request a copy of your data, ask us to correct inaccurate fields, or request deletion of your account and associated data by contacting our privacy team through any of the channels listed in the contact section above.

Common Questions About Our Privacy Policy

If you have a question about how g14 handles your personal data, the answers below cover the situations our account holders ask about most often. For anything not addressed here, reach our privacy team directly.

We collect your name, email address, mobile number, and date of birth at registration. Once you make a deposit via UPI or Paytm, we also record the transaction reference linked to your account for payment reconciliation and dispute resolution.

We share your data only with payment processors such as UPI and PhonePe gateways, identity-verification partners, and regulatory authorities when required by law. We do not sell, rent, or exchange your personal data with advertisers or marketing networks.

We retain account data for the period mandated by applicable Indian financial and gaming regulations after account closure. Once that mandatory window ends, personal identifiers are deleted or anonymised from our active systems on a scheduled cycle.

Yes. Submit a data access request via the in-account form, live chat, or our privacy email. We will acknowledge your request within 48 hours and deliver a copy of the data we hold on your account within 14 calendar days.

Contact our privacy team through live chat or the in-account request form, specifying which fields need correction or deletion. We review every request and confirm the outcome in writing to your registered email address within the agreed timeframe.

We use session cookies for login continuity and analytics cookies to measure page performance. You can adjust your cookie preferences at any time through the consent banner or your browser settings. Opting out of analytics cookies does not affect account functionality.

We store only tokenised payment references provided by the gateway — never full UPI handles or card numbers in plain text. All stored data is encrypted at rest and in transit, and access is restricted to authorised staff with a direct operational need.

How g14 Handles Your Personal Data

Reach Us About Your Data

Email Privacy Team

Live Chat Support

In-Account Request Form

How We Protect and Manage Your Account Data

Data Collection at Registration

Cookie Usage on Our Platform

Payment Data and UPI Records

Account Security Practices

Data Retention and Deletion

Requesting Changes to Your Data

Common Questions About Our Privacy Policy

01 What personal data does g14 collect when I open an account?

02 Does g14 share my data with third parties?

03 How long does g14 keep my account data after I close my account?

04 Can I request a copy of the data g14 holds about me?

05 How do I ask g14 to correct or delete my personal data?

06 What cookies does g14 use and can I opt out?

07 Is my UPI or PhonePe payment data stored securely on g14?

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